![]() ![]() Check if the app of your choice has any options for integration with software tools you’re already using daily. The ability to integrate a remote assistance tool into your already-existing software environment is key to maximum efficiency and, thus, productivity. That’s why you always need to check the list of the app’s supported operating systems. Plus, almost every solution states multiplatformity is one of their features when in reality, it can be just two of the most popular OSes. The world becomes more and more mobile-oriented, so an app with no support for mobile devices is a no-go. Check what encryption algorithms the app of your choice is using – the more advanced they are, the better, so don’t agree on anything less than 2048-bit SSL. Just setting a password may not be enough, so go for an app with multi-factor authentication with all else being equal. In today’s world, data privacy is a basic necessity. So please make sure that the user-side app (if any) is not fiddly to install, and the interface is clean, simple, and has the most frequently used features in plain sight. ![]() So here’s a checklist you can use to arrive at a final decision whether or not a particular product or service will be the best for your purposes:Ī software solution must be easy-to-use not only for your professional tech team but also for any end-user who may not be tech-savvy at all. Criteria to choose the best remote tech support softwareĪs you can see, the variety of remote assistance software today’s market has to offer is overwhelming.
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